Patient Fees & Appointment Policy

We are committed to providing fair, timely, and high-quality healthcare for all patients. This policy outlines key expectations around bookings, payments, and missed appointments to help us serve you better.

1. Appointments & Fees

• Standard Appointments (15 minutes): Suitable for addressing one or two key health concerns.
• Extended Appointments (30 minutes): If you have multiple concerns, a longer appointment may be needed. Additional charges apply so please let reception know when booking .

2. Payment Terms

• Payment Due: All fees must be paid in full at the end of your appointment.
• Additional Charges: Some services and procedures (e.g. dressings, liquid nitrogen, ACC-related supplies, test collections) will incur extra fees. These are payable on the same day.
• Fee Schedule: Available at reception and on our website. We’ll inform you of any additional costs in advance whenever possible.

Accepted Payment Methods:

• EFTPOS / Cash / Credit Card (surcharge applies)
• Internet Banking — Account Name: Byron Medical; Account Number: 12-3026-0047994-00; Reference: Your name or Chart Number

3. Phone Consultations

• Charged at the same rate as in-person consultations.

4. Missed or Late Appointments (DNA Policy)
   We aim to provide timely care to everyone. Missed or delayed appointments affect other patients.

A $10 fee applies if you:

• Cancel with less than 2 hours’ notice
• Do not attend your scheduled appointment

5. Unpaid Accounts

• Reminders: Sent by text or email if payment is outstanding after 10 days.
• Payment Plans: If you’re experiencing financial hardship, please speak with reception before your appointment to discuss flexible payment options.

6. Help Us Help You

• Cancel early if you can’t attend – even short notice helps someone else.
• Bring a list of health concerns to make your visit more efficient.
• Ask reception if you’re unsure about any policy or cost – we’re happy to assist.